Last Updated: July 2026
Welcome to Zivara. These Terms & Conditions govern your access to and use of the Zivara website, online store, products, services, account features, and related communications.
By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Zivara is an online fashion and lifestyle store offering products such as:
Throughout these terms, “Zivara,” “we,” “us,” and “our” refer to the business operating this online store.
You agree to use this website only for lawful purposes.
You must not:
We may restrict access where we reasonably believe the website is being misused.
You may be able to create an account to manage orders and personal information.
You are responsible for:
We aim to display product information as accurately as possible, including:
However, slight differences may occur because of screen settings, lighting, photography, materials, handmade details, or production variations.
Before ordering an abaya, please review the available:
Fit may vary depending on body shape, garment cut, and personal preference.
We recommend checking the size guide before purchasing.
Jewelry may have slight differences in color, finish, stones, or handmade details.
To help maintain your jewelry, follow any care instructions provided and avoid unnecessary exposure to:
Designer Print products may vary slightly in:
These natural variations may make each piece unique and are not automatically considered defects.
All prices are displayed on the website in the currency shown at checkout.
Prices and product availability may change without notice.
Adding a product to your cart or wishlist does not guarantee that it will remain available.
If a product becomes unavailable after ordering, we may contact you and offer an appropriate solution.
Before submitting your order, please check:
You are responsible for providing accurate information.
After placing an order, you may receive an order confirmation by email or through the website.
Available payment methods will be displayed at checkout.
You agree to:
Payments may be processed by third-party payment providers.
Zivara is not responsible where a bank or payment provider rejects a transaction.
Available delivery options, shipping charges, and estimated timeframes may be shown at checkout.
Customers must provide a complete and accurate delivery address.
Delivery delays may sometimes occur because of:
Estimated delivery times are not guaranteed unless specifically stated.
Where international shipping is available, customers may be responsible for additional charges such as:
These charges may be applied by the destination country and may not be controlled by Zivara.
Returns, exchanges, and refunds are handled according to our separate:
Refund & Return Policy
Please review that policy before completing your purchase.
It includes information about:
Contact us as soon as possible if you wish to cancel an order.
We may be able to cancel an order before it has entered:
Once dispatched, the standard return process may apply.
Custom-made or personalized products may not be cancellable after production begins.
Promotions may have specific rules and expiry dates.
Unless otherwise stated:
Website content may be protected by copyright and other intellectual property rights.
This includes:
You may not copy, reproduce, sell, or commercially use protected Zivara content without permission.
Where customers can submit reviews, comments, or images, the content must be:
You must not submit:
We may remove content that violates these conditions.
We aim to keep our website available and working correctly.
However, temporary interruptions may happen because of:
We cannot guarantee uninterrupted website access at all times.
Our website may use or link to external services such as:
These third-party services may have their own terms and privacy policies.
Your personal information is handled according to our:
Please review that policy to understand how we may collect, use, store, and protect your information.
To the extent permitted by law, Zivara is not responsible for indirect losses caused by circumstances outside our reasonable control.
Nothing in these Terms is intended to remove legal rights that cannot lawfully be excluded.
We may update these Terms & Conditions from time to time because of:
The latest version will be published on this page with an updated date.
Where Zivara operates as a Sri Lankan business, these Terms may be governed by the laws of Sri Lanka, subject to applicable consumer rights and legal requirements.
For questions about these Terms & Conditions, please contact:
Zivara Customer Care
Email: info@zivara.org
